Cloud Data Center Ops Leader

Amazon Inc.; Ashburn (VA); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Manager to lead a team responsible for maintaining cloud infrastructure across global data center operations.

You will mentor staff, sponsor projects, and propose technical solutions while coordinating hardware and network diagnostics and on-call coverage. In this role you will interact with engineers, operations managers, and supply chain specialists to meet safety, security, and cost objectives, while driving continuous improvement and

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and through-put for data centers operations.

Skills

People management

IT operations

On-call support

Education

Bachelor's degree (CS/Engineering/Math)

Tools

Hardware troubleshooting

Job description

Amazon Data Services, Inc. is seeking a Data Center Manager to lead a team responsible for maintaining cloud infrastructure across global data center operations.

You will mentor staff, sponsor projects, and propose technical solutions while coordinating hardware and network diagnostics and on-call coverage. In this role you will interact with engineers, operations managers, and supply chain specialists to meet safety, security, and cost objectives, while driving continuous improvement and