Global Data Center Operations Leader

Amazon Web Services (AWS); New Florence (MO); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. seeks a technology manager to lead a team maintaining cloud infrastructure for global data center operations at AWS.

You will strategize, mentor staff, sponsor projects, and propose technical solutions while overseeing hardware and network diagnostics and on-call rotations. Join a diverse team of engineers, supply chain, security and operations specialists to keep the cloud running with safety, efficiency, and cost effectiveness.

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the workflows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

People management

Team leadership

Strategic thinking

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

A+

Net+

Sec+

CCNA

LPIC

Linux+

AWS certification

Network+

Job description

Amazon Data Services, Inc. seeks a technology manager to lead a team maintaining cloud infrastructure for global data center operations at AWS.

You will strategize, mentor staff, sponsor projects, and propose technical solutions while overseeing hardware and network diagnostics and on-call rotations. Join a diverse team of engineers, supply chain, security and operations specialists to keep the cloud running with safety, efficiency, and cost effectiveness.