Cloud Data Center Operations Leader

Amazon; Boardman (OR); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Web Services is seeking a seasoned data center operations manager to lead a diverse team of technicians and engineers across multiple locations, driving reliability and performance. You will own incident response, staffing, and process improvements, sponsor projects, and align on-site and remote operations with global stakeholders to ensure uptime and cost efficiency.

This role requires travel between sites and a flexible schedule, including nights or weekends, to maintain service level

Qualifications

• 2+ years in a data center technology role experience.
• 2+ years of people management experience.
• 2+ years of in a management or team lead function experience.
• Behavioral interviewing and hiring experience.
• Experience contributing to automation opportunities within an operations environment.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and throughput for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on‑call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

Data center ops

Technical leadership

On-call coordination

Travel ready

Job description

Amazon Web Services is seeking a seasoned data center operations manager to lead a diverse team of technicians and engineers across multiple locations, driving reliability and performance. You will own incident response, staffing, and process improvements, sponsor projects, and align on-site and remote operations with global stakeholders to ensure uptime and cost efficiency.

This role requires travel between sites and a flexible schedule, including nights or weekends, to maintain service level