Cloud Data Center Operations Lead

Amazon Inc.; New Carlisle (IN); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Data Services, Inc. in the United States is seeking an experienced Technology Manager to lead data center operations teams responsible for cloud infrastructure across locations.

You will mentor staff, sponsor projects, and drive strategic solutions while coordinating hardware and network reliability. The role requires a proven track record in people management, strategy development, and cross-team collaboration.

Qualifications

• 4+ years IT experience or Bachelor's in CS/engineering/math
• 2+ years people management experience
• 2+ years on-call/ops for data center facilities

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

IT experience

People management

Data center operations

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

System management tools

Client/server environments

Job description

Amazon Data Services, Inc. in the United States is seeking an experienced Technology Manager to lead data center operations teams responsible for cloud infrastructure across locations.

You will mentor staff, sponsor projects, and drive strategic solutions while coordinating hardware and network reliability. The role requires a proven track record in people management, strategy development, and cross-team collaboration.