Global Data Center Operations Lead

Amazon; Hobart (IN); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

RSUs

Sign-on bonus

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. seeks a technology manager to lead and mentor data center operations teams responsible for cloud infrastructure across global facilities.

You will drive strategy, sponsor projects, and propose technical solutions while coordinating hardware/network diagnostics and on-call coverage. Ideal candidates bring 2+ years of people management and 2+ years in data center operations, with travel to multiple sites and a track record of KPI-driven improvement.

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the workflows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Skills

People management

Strategic planning

Leadership

Mentoring

On-call rotation

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

System management tools

Job description

Amazon Data Services, Inc. seeks a technology manager to lead and mentor data center operations teams responsible for cloud infrastructure across global facilities.

You will drive strategy, sponsor projects, and propose technical solutions while coordinating hardware/network diagnostics and on-call coverage. Ideal candidates bring 2+ years of people management and 2+ years in data center operations, with travel to multiple sites and a track record of KPI-driven improvement.