Cloud Data Center Operations Lead

Amazon; Umatilla (OR); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon is seeking a technology manager to lead a team responsible for cloud infrastructure in AWS Data Center Operations. You will mentor staff, sponsor projects, propose technical solutions, and oversee hardware/network diagnostics and repairs.

This role involves travel to multiple data center locations and participation in an on-call rotation to ensure operational excellence. You’ll work with a diverse team of engineers, supply chain specialists, and operations managers to maintain high safety

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.
• 2+ years of people management experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Skills

IT experience

Data center operations

People management

Education

Bachelor's degree in computer science or related field

Job description

Amazon is seeking a technology manager to lead a team responsible for cloud infrastructure in AWS Data Center Operations. You will mentor staff, sponsor projects, propose technical solutions, and oversee hardware/network diagnostics and repairs.

This role involves travel to multiple data center locations and participation in an on-call rotation to ensure operational excellence. You’ll work with a diverse team of engineers, supply chain specialists, and operations managers to maintain high safety