Closing Manager - Lead Night Operations & Service

BJ's Wholesale Club, Inc.; Taunton (MA); On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Daily Pay

Free BJ’s Memberships

Generous PTO

Health benefits options

401(k) retirement plan

Employee stock purchase plan

Job summary

BJ's Wholesale Club, Inc. is seeking a Closing Manager to lead the club operations, particularly in the departments they directly manage. You will guide the Recovery, Utility, and Perishables teams, ensure gold standards, and maintain safety and audit readiness.

The role requires ServSafe certification in some locations and forklift operation, with strong leadership and accountability for member experience and daily performance. Salary details are provided in the job posting.

Qualifications

• 2 years of experience in retail, supermarket, or warehouse perishable operations required.
• Experience in managing inventory turnover and waste reduction strategies.
• Forklift Certification required.
• High school diploma required; college degree preferred.
• Basic computer proficiency (MS Word, Excel, Email) required.
• Open shift availability required.
• Must be at least 18 years of age.
• Must maintain all training and required certifications.

Responsibilities

• Own end-of-day execution: Oversee Recovery, Utility, Perishables and overnight prep to ensure readiness for morning open.
• Lead by presence: Actively walk the floor during closing hours to observe and engage with Members and team performance.
• Maintain GOLD Standards: Guarantee Greet, Anticipate, Appreciate and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits.
• Ensure full-functioning departments through close: Validate registers are open, perishable stations are attended, and service areas are operational.
• Support issue resolution: Personally resolve or elevate evening Member concerns to ensure satisfaction.
• Drive improvement in underperforming areas: Actively support departments in the bottom quartile by ensuring consistent follow-through on action plans.
• Partner cross-functionally: Work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience.

Skills

Retail perishables experience

Inventory management

Forklift certification

Open shifts

MS Word, Excel, Email

Age 18+

Training & certifications upkeep

Education

High school diploma

College degree preferred

Job description

BJ's Wholesale Club, Inc. is seeking a Closing Manager to lead the club operations, particularly in the departments they directly manage. You will guide the Recovery, Utility, and Perishables teams, ensure gold standards, and maintain safety and audit readiness.

The role requires ServSafe certification in some locations and forklift operation, with strong leadership and accountability for member experience and daily performance. Salary details are provided in the job posting.