Clinical Services Manager – Eyecare & Team Coach

Stanton Optical; Carrollton Township (MI); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Stanton Optical is seeking a Clinical Services Manager to lead and coach store teams, ensuring top-tier patient care and adherence to clinical standards. You will partner with the Brand Manager and Clinical Operations to meet daily goals while acting as Manager on Duty as needed.

The role emphasizes supervising technicians, training staff, and maintaining patient records in a HIPAA-compliant environment to deliver quality eyewear and service.

Qualifikationen

• 1+ years of retail management or clinical leadership experience.
• Associate degree or higher or currently enrolled in a related program.
• Strong communication and customer service skills.

Aufgaben

• Greet patients, identify needs, and promote products and services.
• Drive store revenue while delivering exceptional patient care.
• Coach Doctor Technicians on pre-testing, refraction, and lens care.
• Ensure training guidelines and HIPAA compliance are followed.
• Maintain accurate patient records and inventory weekly.
• Oversee contact lens orders and trials and inventory.

Kenntnisse

Retail management

Clinical leadership

Mentoring & training

Communication

Office tools

Ausbildung

Associate degree or higher

Tools

MS Word

Google Docs

Jobbeschreibung

Stanton Optical is seeking a Clinical Services Manager to lead and coach store teams, ensuring top-tier patient care and adherence to clinical standards. You will partner with the Brand Manager and Clinical Operations to meet daily goals while acting as Manager on Duty as needed.

The role emphasizes supervising technicians, training staff, and maintaining patient records in a HIPAA-compliant environment to deliver quality eyewear and service.