Clinical Services Leader - Optical Retail

stantonoptical; Goldsboro (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager to lead the store team in delivering quality patient care and achieving clinical goals with support from the Clinical Operations Department. You will supervise staff, act as Manager on Duty when needed, and coach Doctor Technicians on pre-testing, digital refraction, contact lens care, and PEG standards.

This role emphasizes training, HIPAA compliance, and maintaining accurate patient records while driving sales and exceptional service in a

Qualifications

• Retail management experience or clinical leadership background.
• Associate degree or higher or enrollment in a comparable program.
• Strong communication and teamwork in a fast-paced environment.
• Passion for exceptional patient care and mentoring others.
• Flexibility to adapt to changing business and scheduling needs.
• Familiarity with MS Word, Google Docs, and basic office tools.

Responsibilities

• Supervise store team to meet clinical goals under Clinical Operations guidance.
• Act as Manager on Duty to support store operations and sales goals.
• Greet patients and identify needs to provide information on products and services.
• Drive sales while delivering outstanding customer service.
• Train Doctor Technicians on diagnostics, contact lens care, and PEG standards.
• Ensure training guidelines and clinical standards are followed.
• Maintain HIPAA-compliant patient records and store brand standards.
• Oversee contact lens orders, trials, and weekly inventory.

Skills

Retail management

Clinical leadership

Customer service

Communication

Training and coaching

Education

Associate degree or higher

Tools

MS Word

Google Docs

Job description

Stanton Optical is seeking a Clinical Services Manager to lead the store team in delivering quality patient care and achieving clinical goals with support from the Clinical Operations Department. You will supervise staff, act as Manager on Duty when needed, and coach Doctor Technicians on pre-testing, digital refraction, contact lens care, and PEG standards.

This role emphasizes training, HIPAA compliance, and maintaining accurate patient records while driving sales and exceptional service in a