Clinical Services Lead – Optical Retail & Team Coach

nowoptics; West Allis (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager to lead on-site clinical operations and supervise the store team, ensuring quality care and adherence to clinical standards. You will act as Manager on Duty and collaborate with the Clinical Operations Department to meet daily goals.

The role emphasizes coaching Doctor Technicians, ensuring HIPAA-compliant records, and maintaining brand standards while driving sales and customer satisfaction.

Qualifications

• Minimum 1 year of retail management or clinical leadership experience.
• Associate degree or advanced certification, or currently enrolled in a related program.
• Strong communication skills and ability to work in a fast-paced team environment.
• Passion for exceptional patient care and willingness to mentor others.
• Flexibility to adapt to changing business and scheduling needs.
• Proficiency with MS Word, Google Docs, and basic office tools.

Responsibilities

• Provide supervision and guidance to store staff to meet clinical goals.
• Act as Manager on Duty to support store operations and sales targets.
• Greet patients and identify needs to ensure a memorable experience.
• Drive sales while maintaining outstanding customer service.
• Train Doctor Technicians on pre-testing, lens care, and PEG clinical standards.
• Maintain patient records with HIPAA-compliant confidentiality.

Skills

Strong communication

Mentor/train others

Customer/patient care

Team leadership

Education

Associate degree or higher certification

Tools

MS Word

Google Docs

Office tools

Job description

Stanton Optical is seeking a Clinical Services Manager to lead on-site clinical operations and supervise the store team, ensuring quality care and adherence to clinical standards. You will act as Manager on Duty and collaborate with the Clinical Operations Department to meet daily goals.

The role emphasizes coaching Doctor Technicians, ensuring HIPAA-compliant records, and maintaining brand standards while driving sales and customer satisfaction.