Clinical Services Lead: Train Teams & Elevate Patient Care

Career Opportunities with Now Optics; Winston-Salem (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Stanton Optical, part of Now Optics, seeks a Clinical Services Manager to lead clinical team operations at our Winston-Salem store. You will coach Doctors and Technicians, ensure diagnostic and refractive procedures meet PEG standards, and maintain patient records with HIPAA compliance.

Strong communication and a passion for patient care are essential. The role focuses on training, supervising clinical staff, and driving high-quality patient experiences while meeting store goals and brand

Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role.
• An associates degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
• Strong communication skills and ability to work in a fast paced team environment
• Passion for exceptional customer/patient care and a willingness to mentor and train others
• Flexibility to adapt to changing business and schedule requirements
• Knowledge of MS Word Google Docs and other basic office tools

Responsibilities

• Greet our patients as they enter the store identify patients needs to ensure an easy and memorable experience while providing information on products and services available
• Drive sales to exceed personal and store daily weekly and monthly revenue goals while delivering outstanding customer service experience
• Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques
• Provide supervision direction and guidance to the Doctors Technicians regarding but not limited to Diagnostic Pre Testing Local Mode and Digital Refraction Contact Lens care and executing all PEG clinical standards
• The role is responsible for ensuring all training guidelines procedures protocols and certification requirements and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level
• Maintain accurate detailed patient records while ensuring confidentiality and compliance with HIPAA standards
• Ensure store brand standards by performing basic housekeeping duties when necessary
• Coach and train Doctor Technicians and their cross trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers
• Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed

Skills

Retail management

Leadership

Customer service

Communication

Education

Associate degree

Tools

MS Word

Google Docs

Job description

Stanton Optical, part of Now Optics, seeks a Clinical Services Manager to lead clinical team operations at our Winston-Salem store. You will coach Doctors and Technicians, ensure diagnostic and refractive procedures meet PEG standards, and maintain patient records with HIPAA compliance.

Strong communication and a passion for patient care are essential. The role focuses on training, supervising clinical staff, and driving high-quality patient experiences while meeting store goals and brand