Clinical Services Lead — Optical Retail

Now Optics; Roswell (NM); On-site; USD 45,000 - 65,000; Full time

Job summary

Now Optics, operating as Stanton Optical, is seeking a Clinical Services Manager for an on-site store location. You will supervise the team to meet clinical goals and often act as Manager on Duty to support both operational and sales targets.

You will train Doctor Technicians, ensure HIPAA-compliant records, and drive excellent patient experiences while meeting brand standards and protocols. Strong leadership and communication are essential.

Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role.
• An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• Strong communication skills and ability to work in a fast-paced, team environment.
• Passion for exceptional customer/patient care and a willingness to mentor and train others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.
• Optical or clinical experience preferred, but not required.

Responsibilities

• Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available
• Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
• Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques.
• Provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
• The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements, and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level.
• Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards.
• Ensure store brand standards by performing basic housekeeping duties when necessary.
• Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers.
• Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials, while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed.

Skills

Retail management

Clinical leadership

Communication

Customer care

Flexibility

MS Word

Google Docs

Optical/clinical experience

Education

Associate degree or higher

Tools

MS Word

Google Docs

Job description

Now Optics, operating as Stanton Optical, is seeking a Clinical Services Manager for an on-site store location. You will supervise the team to meet clinical goals and often act as Manager on Duty to support both operational and sales targets.

You will train Doctor Technicians, ensure HIPAA-compliant records, and drive excellent patient experiences while meeting brand standards and protocols. Strong leadership and communication are essential.