Clinical Services Lead — Optical Retail

stantonoptical; Oak Creek (WI); On-site; USD 58,000 - 78,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager to lead the store's clinical team and ensure high-quality patient care. You will supervise the staff, act as Manager on Duty, and drive service standards and sales performance in a fast-paced retail environment.

The role emphasizes training Doctor Technicians, maintaining HIPAA-compliant records, and ensuring adherence to PEG clinical standards while delivering an exceptional patient experience.

Qualifications

• Excellent communication skills in a fast-paced retail environment.
• Experience leading teams and coaching staff to deliver patient care.
• Interest in mentoring clinicians and improving service quality.

Responsibilities

• Supervise and support store team to meet clinical goals under Clinical Operations.
• Act as Manager on Duty to hit store goals and ensure operations smooth.
• Greet patients, identify needs and guide them to appropriate products/services.
• Drive sales while maintaining outstanding customer service.
• Train Doctor Technicians on diagnostic testing, contact lens care and PEG standards.
• Maintain patient records with HIPAA compliance and confidentiality.

Skills

Communication

Team Leadership

Training & Coaching

Customer Experience

Education

Associate's degree or higher

Tools

MS Word

Google Docs

Job description

Stanton Optical is seeking a Clinical Services Manager to lead the store's clinical team and ensure high-quality patient care. You will supervise the staff, act as Manager on Duty, and drive service standards and sales performance in a fast-paced retail environment.

The role emphasizes training Doctor Technicians, maintaining HIPAA-compliant records, and ensuring adherence to PEG clinical standards while delivering an exceptional patient experience.