Clinical Scheduling & Admin Assistant

Partner's Healthcare; Brookline (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II to provide administrative and patient-facing support onsite at 850 Boylston Street. The role focuses on scheduling, check-in/out, and billing tasks within a fast-paced clinical operations environment.

You will handle patient communication, record-keeping, and coordination with clinical staff. Strong Microsoft Office skills and EPIC system proficiency are essential to success in this position.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Knowledge of EPIC scheduling, registration, and billing systems (training provided).

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems.
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Skills

Scheduling

Customer service

Communication

Multitasking

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

Mass General Brigham is seeking a Practice Assistant II to provide administrative and patient-facing support onsite at 850 Boylston Street. The role focuses on scheduling, check-in/out, and billing tasks within a fast-paced clinical operations environment.

You will handle patient communication, record-keeping, and coordination with clinical staff. Strong Microsoft Office skills and EPIC system proficiency are essential to success in this position.