Front Desk & Scheduling Specialist – Clinic Support

Mass General Brigham Incorporated; Danvers (MA); On-site; USD 50,778,000 - 71,397,000; Full time

Job summary

Mass General Brigham Incorporated in Danvers seeks a Practice Assistant II to support the front desk during morning check-in and lightweight clinic operations. You will greet patients, help with scheduling, and assist the clinical team to ensure a smooth start to each day.

The role emphasizes organization, compassion, and teamwork, with Epic Hyperspace and Office Suite proficiency preferred for effective daily tasks and patient communications.

Qualifications

• High school diploma or equivalent required.
• Epic Hyperspace experience preferred.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Greet and assist patients at the front desk.
• Check-in and check-out duties for patients.
• Schedule appointments and maintain records.
• Answer phones and handle routine inquiries.
• Process patient billing forms and scan documents.

Skills

Communication

Time management

Customer service

Education

High School Diploma or Equivalent

Tools

Epic Hyperspace

Office Suite

Job description

Mass General Brigham Incorporated in Danvers seeks a Practice Assistant II to support the front desk during morning check-in and lightweight clinic operations. You will greet patients, help with scheduling, and assist the clinical team to ensure a smooth start to each day.

The role emphasizes organization, compassion, and teamwork, with Epic Hyperspace and Office Suite proficiency preferred for effective daily tasks and patient communications.