Practice Operations Assistant II - Medical Office Admin

Mass General Brigham Incorporated; Waltham (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a Practice Assistant II to provide administrative and patient-facing support in a fast-paced Rheumatology setting in Waltham. You'll schedule appointments, greet patients, manage calls, and handle routine billing and records with EPIC proficiency.

The role emphasizes accuracy, organization, and teamwork within normal business hours onsite, with competitive benefits and growth opportunities across the Mass General Brigham system.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Skills

MS Office

Customer service

Communication

Organization

Teamwork

Education

High School Diploma or equivalent

Tools

EPIC

Billing software

Job description

Mass General Brigham is seeking a Practice Assistant II to provide administrative and patient-facing support in a fast-paced Rheumatology setting in Waltham. You'll schedule appointments, greet patients, manage calls, and handle routine billing and records with EPIC proficiency.

The role emphasizes accuracy, organization, and teamwork within normal business hours onsite, with competitive benefits and growth opportunities across the Mass General Brigham system.