Clinical Office Assistant I – Onsite Boston

Mass General Brigham Incorporated; Boston (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham in Boston is seeking a Practice Assistant I to perform both administrative and clinical duties in a physician practice setting. The role supports scheduling, check-in/check-out, and basic clerical tasks under supervision.

The position emphasizes patient interaction, accurate record-keeping, and coordination of appointments, with the potential involvement in billing and registration processes to ensure smooth patient flow.

Qualifications

• High School Diploma or Equivalent required
• Healthcare office experience 0-1 year

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Office software proficiency

Job description

Mass General Brigham in Boston is seeking a Practice Assistant I to perform both administrative and clinical duties in a physician practice setting. The role supports scheduling, check-in/check-out, and basic clerical tasks under supervision.

The position emphasizes patient interaction, accurate record-keeping, and coordination of appointments, with the potential involvement in billing and registration processes to ensure smooth patient flow.