Clinical Practice Assistant I: Front Desk & Admin

Massachusetts Eye and Ear Infirmary - MEI; Boston (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

The Massachusetts Eye and Ear Infirmary is seeking a detail-oriented Administrative Assistant to support clinical service operations. You will perform routine clerical tasks, schedule patient visits, check-in/out, greet patients, and help with billing forms and chart preparation.

This onsite role requires strong proficiency with Office software, excellent organization, and the ability to manage multiple tasks while following established procedures.

Qualifications

• High School Diploma or equivalent required.
• Healthcare office experience 0–1 year required.
• Basic proficiency with Microsoft Office Suite.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Verify registrations for accuracy and handle prior authorizations/referrals.
• Monitor patients in waiting room and respond to information needs.
• Assist in patient flow processes.

Skills

Office operations

Time management

Phone system

Communication

Customer service

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

The Massachusetts Eye and Ear Infirmary is seeking a detail-oriented Administrative Assistant to support clinical service operations. You will perform routine clerical tasks, schedule patient visits, check-in/out, greet patients, and help with billing forms and chart preparation.

This onsite role requires strong proficiency with Office software, excellent organization, and the ability to manage multiple tasks while following established procedures.