Clinical Practice Assistant I - Onsite Admin & Patient Flow

Massachusetts Eye and Ear Infirmary - MEI; Boston (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking an administrative support specialist to perform front-desk and clerical tasks in a clinical setting. You will handle patient check-ins/outs, scheduling, billing, and document management to ensure smooth clinic operations.

The role requires basic office skills, strong communication, and the ability to manage time effectively in a fast-paced healthcare environment.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0–1 year preferred.
• Experience with office procedures (filing, copying, scanning, printing, faxing).

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assist in patient flow processes.

Skills

Office operations

Time management

Written communication

Phone etiquette

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Massachusetts Eye and Ear Infirmary is seeking an administrative support specialist to perform front-desk and clerical tasks in a clinical setting. You will handle patient check-ins/outs, scheduling, billing, and document management to ensure smooth clinic operations.

The role requires basic office skills, strong communication, and the ability to manage time effectively in a fast-paced healthcare environment.