Clinical Office Assistant — Scheduling & Admin

Massachusetts Eye and Ear Infirmary - MEI; Boston (MA); On-site; USD 24,000 - 32,000; Part time

Job summary

Massachusetts Eye and Ear Infirmary is seeking a part-time, on-site administrative professional to support clinical services and practice operations. You will handle scheduling, check-in/out, patient communication, billing, and records processing in a fast-paced medical setting.

The role requires basic Office Suite skills, strong organizational abilities, and 0–1 year healthcare office experience. Per Diem status implies flexible scheduling and day shifts on site at 243-245 Charles Street.

Qualifications

• High School Diploma or Equivalent required
• Healthcare office experience 0-1 year required
• Can this role accept experience in lieu of a degree? No

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Time management

Communication

Phone etiquette

Multitasking

Written communication

Organizational skills

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Massachusetts Eye and Ear Infirmary is seeking a part-time, on-site administrative professional to support clinical services and practice operations. You will handle scheduling, check-in/out, patient communication, billing, and records processing in a fast-paced medical setting.

The role requires basic Office Suite skills, strong organizational abilities, and 0–1 year healthcare office experience. Per Diem status implies flexible scheduling and day shifts on site at 243-245 Charles Street.