Clinical Office Assistant - Patient Services

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham is seeking an administrative clerk at the Massachusetts Eye and Ear Infirmary in Boston. The role performs clinical office support tasks, schedules patient visits, greets patients, handles calls, and processes records and billing in a 40-hour onsite schedule.

Required is a high school diploma; healthcare office experience is a plus. The position emphasizes organization, multitasking, and clear communication within a fast-paced clinical setting.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0-1 year preferred but not required.
• Experience 0-1 year in an administrative/clerical role.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to any needs for information.
• Assist in patient flow processes.

Skills

Office software

Time management

Communication

Multitasking

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Mass General Brigham is seeking an administrative clerk at the Massachusetts Eye and Ear Infirmary in Boston. The role performs clinical office support tasks, schedules patient visits, greets patients, handles calls, and processes records and billing in a 40-hour onsite schedule.

Required is a high school diploma; healthcare office experience is a plus. The position emphasizes organization, multitasking, and clear communication within a fast-paced clinical setting.