Clinical Operations & Scheduling Specialist

The General Hospital Corporation; Waltham (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

MGH Primary Care Associates in Waltham seeks an Office Operations Clerk to keep the practice running smoothly, scheduling appointments, managing check-in/out, and maintaining accurate records. You will be the friendly first point of contact for patients and assist callers with routine questions.

The role requires advanced Microsoft Office skills, strong communication, and the ability to act as a Super User for scheduling, registration, and billing systems (Epic).

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience required.
• Advanced Microsoft Office skills required.
• Strong written and verbal communication, organization, and attention to detail.

Responsibilities

• Schedule appointments, manage check-in/check-out, and maintain accurate records.
• Assist callers with routine questions and triage matters.
• Process patient billing forms and scan into Epic.
• Serve as a Super User for scheduling, registration, and billing systems and train teammates.
• Handle advanced tasks such as surgical scheduling and schedule changes.

Skills

Communication skills

Organization

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

MGH Primary Care Associates in Waltham seeks an Office Operations Clerk to keep the practice running smoothly, scheduling appointments, managing check-in/out, and maintaining accurate records. You will be the friendly first point of contact for patients and assist callers with routine questions.

The role requires advanced Microsoft Office skills, strong communication, and the ability to act as a Super User for scheduling, registration, and billing systems (Epic).