Practice Operations Specialist

Mass General Physicians Organization; Boston (MA); Sur place; USD 27 000 - 38 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision benefits

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Résumé du poste

Mass General Brigham's Bulfinch Medical Group in Boston seeks an organized, patient-focused administrative professional to manage patient visits from scheduling through check-out. You will book appointments, triage routine questions, handle messages, and support billing and registration systems, acting as a Super User for scheduling, registration, and billing.

You will contribute to a positive patient experience by maintaining accurate records, handling routine communications, and ensuring

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of office experience preferred.
• Advanced Microsoft Office skills: Outlook, Word, Excel, PowerPoint.
• Clear, professional written and verbal communication.
• Strong organization, time management, and attention to detail.

Responsabilités

• Be the first point of contact by phone, handling non-routine calls, taking accurate messages, and solving routine issues.
• Compose, edit, and proofread emails, memos, and letters.
• Maintain daily office operations: filing, copying, scanning, printing, and faxing.
• Manage time and assist others in juggling multiple priorities.
• Follow established protocols and work confidently within office systems.

Connaissances

MS Office

Organization

Communication

Formation

High School Diploma or equivalent

Outils

Epic

Description du poste

Mass General Brigham's Bulfinch Medical Group in Boston seeks an organized, patient-focused administrative professional to manage patient visits from scheduling through check-out. You will book appointments, triage routine questions, handle messages, and support billing and registration systems, acting as a Super User for scheduling, registration, and billing.

You will contribute to a positive patient experience by maintaining accurate records, handling routine communications, and ensuring