Clinical Operations & Scheduling Specialist

Mass General Brigham; Waltham (MA); Presencial; USD 27.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Descripción de la vacante

Mass General Brigham is seeking a patient services associate for MGH Primary Care Associates in Waltham, MA. You will be the friendly first contact, scheduling appointments, handling check-in/out, and ensuring accurate records in Epic.

You’ll also assist callers, process billing forms, and serve as a Super User for scheduling, registration, and billing systems. The role may involve advanced scheduling tasks and message triage.

Formación

• High school diploma or equivalent (required).
• 3–5 years of office experience (required).
• Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills.
• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.

Responsabilidades

• Keep the practice running smoothly by scheduling appointments, managing check-in and check-out, and maintaining accurate appointment records.
• Be a welcoming first point of contact—assist callers with routine questions and triage matters appropriately.
• Process patient billing forms and scan documents into the patient medical record (Epic).
• Serve as a "Super User" for scheduling, registration, and billing systems, providing training and support to your teammates.
• Take on more advanced work, such as surgical scheduling and schedule changes/blocking.
• Handle, screen, and route messages related to prior authorizations, provider questions, prescription refills, and test results.
• Contribute to additional responsibilities as assigned.

Conocimientos

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Communication

Organization

Educación

High School Diploma

Herramientas

Epic

Descripción del empleo

Mass General Brigham is seeking a patient services associate for MGH Primary Care Associates in Waltham, MA. You will be the friendly first contact, scheduling appointments, handling check-in/out, and ensuring accurate records in Epic.

You’ll also assist callers, process billing forms, and serve as a Super User for scheduling, registration, and billing systems. The role may involve advanced scheduling tasks and message triage.