Clinical Office Lead & Operations Coordinator

Hugh Chatham Health; Franklin (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Adoption assistance

Retirement plans

Educational assistance

Job summary

Advocate Health in Wisconsin is seeking a full-time Clinical Office Assistant for the Franklin area. The role supports the Ortho - Outpatient Rehabilitation department across multiple Franklin and West Allis locations, with a 40-hour work week and 7:30am–6pm schedule.

Primary duties include receptionist tasks, scheduling, data entry, billing, medical records, and coordinating departmental operations. Strong MS Office skills and 5 years of clerical experience are preferred.

Qualifications

• High School Graduate required.
• Intermediate to advanced computer skills with Microsoft Office (Word, Excel, Access, PowerPoint).
• Excellent interpersonal, written, and verbal communication skills are essential.
• Demonstrated customer service skills including service recovery.

Responsibilities

• Coordinates operational workflow of clinical office staff to ensure efficient daily operations.
• Assists supervisor with HR tasks such as interviewing and new employee orientation.
• Performs clerical duties including reception, scheduling, data entry, billing, and medical records.
• Maintains files, logs, and reports; supports data collection for reports and meetings.
• Oversees supplies and budget awareness; coordinates equipment maintenance and repairs.
• Resolves customer concerns and identifies improvement projects for the department.
• Gathers data for analysis as requested; assists in monitoring and reporting as needed.

Skills

MS Office

Project coordination

Interpersonal communication

Customer service

Education

High School Graduate

Job description

Advocate Health in Wisconsin is seeking a full-time Clinical Office Assistant for the Franklin area. The role supports the Ortho - Outpatient Rehabilitation department across multiple Franklin and West Allis locations, with a 40-hour work week and 7:30am–6pm schedule.

Primary duties include receptionist tasks, scheduling, data entry, billing, medical records, and coordinating departmental operations. Strong MS Office skills and 5 years of clerical experience are preferred.