Clinical Office Operations Lead

Aurora Health Care; Mequon (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Aurora Health Care in Wisconsin is seeking a Clinical Office Assistant to coordinate the workflow of the clinical office staff and maintain daily office levels in collaboration with a supervisor. You will handle reception, calls, scheduling, data entry, and billing as part of a busy ambulatory setting.

The role emphasizes HR support, staff development, performance feedback, and customer service, with opportunities to develop processes and reports, and to work with physicians and department staff

Qualifications

• Intermediate to advanced computer skills with Microsoft Office products (Word, Excel, Access, PowerPoint).
• Demonstrated project coordination skills.
• Excellent interpersonal, written, and verbal communication skills are essential.
• Demonstrated customer service skills including service recovery.

Responsibilities

• Coordinates operational workflow of clinical office staff to ensure efficiency.
• Distributes workload and staff assignments; maintains daily clinical office levels with supervisor.
• Assist supervisor with HR responsibilities including interviewing, orientation, staff development, performance feedback, and morale.
• Performs Clinical Office Assistant duties: reception, answering, scheduling, data entry, billing, records, clerical tasks.
• Serves as a resource for department personnel and physicians, supporting policy/procedure development and service management.
• May schedule and maintain calendars, meetings, travel, and coordinate related administrative aspects.
• Oversees ordering of department supplies and budget awareness; coordinates routine equipment maintenance.
• Resolves customer concerns and complaints; supports data gathering and reporting.
• Identifies and implements additional projects or reports useful to the department.

Skills

Interpersonal skills

Written communication

Verbal communication

Project coordination

Education

High School Graduate

Tools

Microsoft Office

Job description

Aurora Health Care in Wisconsin is seeking a Clinical Office Assistant to coordinate the workflow of the clinical office staff and maintain daily office levels in collaboration with a supervisor. You will handle reception, calls, scheduling, data entry, and billing as part of a busy ambulatory setting.

The role emphasizes HR support, staff development, performance feedback, and customer service, with opportunities to develop processes and reports, and to work with physicians and department staff