Clinical Office Assistant I - Front Desk & Scheduling

Mass General Brigham; Boston (MA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

tuition reimbursement

discounted MBTA pass

Job summary

Mass General Brigham’s Brigham and Women’s Hospital in Boston is seeking an administrative assistant to support smooth clinic operations. You will schedule patient visits, check-in and check-out, greet patients, and manage routine clerical tasks in a fast-paced care environment.

Qualifications include a High School Diploma or equivalent and 0-1 year healthcare office experience, with proficiency in Office Suite. EPIC scheduling training is provided.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0-1 year preferred.
• Proficiency with Office Suite applications.
• Ability to manage multiple tasks and time.
• Effective written communication.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer calls and schedule appointments.
• File materials in patient folders and print schedules.
• Process patient billing forms and scan documents.
• Request patient medical records and lab results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, and memos.
• May accept co-payments.
• Handle messages about authorizations, prescriptions, and test results.
• Act as EPIC Super User for scheduling/registration/billing (EPIC training provided).
• Provide assistance and training to others.
• May perform more advanced scheduling tasks.

Skills

Office suite

Time management

Communication

Phone etiquette

Organizational skills

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Mass General Brigham’s Brigham and Women’s Hospital in Boston is seeking an administrative assistant to support smooth clinic operations. You will schedule patient visits, check-in and check-out, greet patients, and manage routine clerical tasks in a fast-paced care environment.

Qualifications include a High School Diploma or equivalent and 0-1 year healthcare office experience, with proficiency in Office Suite. EPIC scheduling training is provided.