Clinical Office Assistant — Front Desk & Scheduling

Mass General Brigham; Framingham (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Mass General Brigham's Spaulding Rehabilitation Hospital seeks an administrative professional to support clinical service operations with tasks ranging from scheduling to patient check-in and check-out. This role ensures smooth patient flow under close supervision at the Worcester Road site.

Responsibilities include greeting patients, maintaining records, handling billing forms, and coordinating referrals and prior authorizations, with a focus on accuracy and timely communication.

Qualifications

• Basic Proficiency with Office Suite and standard clerical tasks.
• Strong written communication and ability to manage routine messages.
• Good time management and organizational skills.
• Ability to handle phone calls and coordinate scheduling tactfully.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Office Suite

Time management

Written communication

Phone etiquette

Education

High School Diploma or Equivalent

Job description

Mass General Brigham's Spaulding Rehabilitation Hospital seeks an administrative professional to support clinical service operations with tasks ranging from scheduling to patient check-in and check-out. This role ensures smooth patient flow under close supervision at the Worcester Road site.

Responsibilities include greeting patients, maintaining records, handling billing forms, and coordinating referrals and prior authorizations, with a focus on accuracy and timely communication.