Clinic Experience & Operations Coordinator

Tufts Medicine; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medical Center is seeking a Front Desk Practice Coordinator for Adult Primary Care in Boston. This full-time role provides administrative support to clinical providers, manages appointment scheduling, patient check-in, and verification of demographics, as well as revenue cycle tasks such as registration and insurance verification.

The position requires strong communication and organization skills and familiarity with scheduling applications and EMR systems.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments and follow-ups.
• Answers phones, triages calls, and takes messages.
• Greets and checks-in patients and verifies demographics.
• Assists with revenue cycle tasks including registration and insurance verification.
• Collects copayments and handles payments.
• Prepares medical records and loads data into the EMR.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Performs general office tasks: faxing, filing, mailing, and supplies.

Skills

Customer service

Communication skills

Computer literacy

Scheduling software

Interpersonal skills

Organizational skills

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR systems

Scheduling applications

Job description

Tufts Medical Center is seeking a Front Desk Practice Coordinator for Adult Primary Care in Boston. This full-time role provides administrative support to clinical providers, manages appointment scheduling, patient check-in, and verification of demographics, as well as revenue cycle tasks such as registration and insurance verification.

The position requires strong communication and organization skills and familiarity with scheduling applications and EMR systems.