Clinical Applications Specialist I — Hybrid Training

BioFire Diagnostics; Morrisville (NC); Hybrid; USD 67,800 - 86,200; Full time

Benefits offered by this job

Medical, dental, and vision plans

Retirement Plan with employer match

Employee Assistance Program

Job summary

BioFire Diagnostics is looking for a Clinical Applications Specialist I to provide technical support for diagnostic test systems. This hybrid role requires working onsite 2-3 days a week for customer inquiries and complaint management.

Candidates should hold a Bachelor's degree in Biological science and have at least 2 years of relevant experience. The position offers a competitive salary and a comprehensive benefits package including medical plans and retirement contributions.

Qualifications

• Bachelor's degree in a Biological science is required.
• At least 2 years of relevant experience in Clinical laboratory.
• Medical device industry experience preferred.

Responsibilities

• Provide product applications and technical support.
• Manage customer complaints and provide timely resolution.
• Perform on-call duties for 24-hour technical support.

Skills

Customer support

Technical troubleshooting

Communication skills

MS Office proficiency

Education

Bachelor's degree in Biological science

2+ years of relevant experience

4+ years with AAS degree

Tools

Salesforce

ERP systems

Job description

BioFire Diagnostics is looking for a Clinical Applications Specialist I to provide technical support for diagnostic test systems. This hybrid role requires working onsite 2-3 days a week for customer inquiries and complaint management.

Candidates should hold a Bachelor's degree in Biological science and have at least 2 years of relevant experience. The position offers a competitive salary and a comprehensive benefits package including medical plans and retirement contributions.