Hybrid Clinical Applications Specialist I

biofiredx; Morrisville (NC); Hybrid; USD 67,800 - 86,200; Full time

Benefits offered by this job

Medical coverage

Dental and vision plans

Retirement Plan

Wellness Programs

Commuter Benefits

Job summary

biofiredx in Morrisville is looking for a Clinical Applications Specialist I to provide exceptional technical support for diagnostic test systems while ensuring customer satisfaction. You will handle customer inquiries, manage complaints, support existing training, and participate in revenue generation initiatives.

The ideal candidate will hold a Bachelor's degree in Biological science with at least 2 years of relevant experience. The role offers a hybrid work model and a comprehensive benefits package.

Qualifications

• 2+ years of professional related experience in a clinical laboratory setting.
• Specialization in Microbiology and/or Molecular Biology.
• Consistently upholds core ethical principles.

Responsibilities

• Provide product applications and technical support.
• Manage and resolve customer complaints.
• Perform on-call duties for 24-hour technical support.

Skills

Customer support

Technical troubleshooting

Effective communication

MS Office tools

Education

Bachelor degree in a Biological science

Tools

Salesforce

Job description

biofiredx in Morrisville is looking for a Clinical Applications Specialist I to provide exceptional technical support for diagnostic test systems while ensuring customer satisfaction. You will handle customer inquiries, manage complaints, support existing training, and participate in revenue generation initiatives.

The ideal candidate will hold a Bachelor's degree in Biological science with at least 2 years of relevant experience. The role offers a hybrid work model and a comprehensive benefits package.