Clinical Applications Specialist I — Hybrid Training & Support

bioMerieux Inc.; Morrisville (NC); Hybrid; USD 67,800 - 86,200; Full time

Benefits offered by this job

Medical, dental, and vision plans

Short and long-term disability insurance

Retirement plan with employer contribution

Wellness programs

Employee assistance program

Job summary

bioMerieux Inc. seeks a Clinical Applications Specialist I to provide product applications and technical support for diagnostic test systems. This role involves training, troubleshooting, and consultation to ensure customer satisfaction and promote sales growth. The specialist works in a hybrid model and must manage customer inquiries and complaints efficiently.

The ideal candidate holds a Bachelor's degree in a biological science with at least 2 years of relevant experience. Strong communication and technical skills are essential, along with a collaborative mindset.

Qualifications

• 2+ years of professional experience in a clinical laboratory setting.
• Specialization in microbiology and/or molecular biology.
• Customer-facing experience is preferred.

Responsibilities

• Provide product applications and technical support.
• Manage customer inquiries and complaints.
• Perform on-call duties for technical support.

Skills

Communication skills

Cross-functional teamwork

Technical support

MS Office proficiency

BioMerieux product knowledge

Education

Bachelor’s degree in a biological science

Tools

Salesforce

Job description

bioMerieux Inc. seeks a Clinical Applications Specialist I to provide product applications and technical support for diagnostic test systems. This role involves training, troubleshooting, and consultation to ensure customer satisfaction and promote sales growth. The specialist works in a hybrid model and must manage customer inquiries and complaints efficiently.

The ideal candidate holds a Bachelor's degree in a biological science with at least 2 years of relevant experience. Strong communication and technical skills are essential, along with a collaborative mindset.