Clinic Scheduling & Care Coordination Specialist

U.S. Department of Veterans Affairs; Berea (KY); On-site; USD 36,000 - 56,000; Full time

Job summary

The Department of Veterans Affairs Health Care System in Lexington, KY, seeks a Medical Support Assistant (MSA) at a Community Based Outpatient Clinic in Berea. The GS-5 position involves scheduling, processing provider orders, and maintaining patient records.

The role requires teamwork and flexibility across shifts including weekends and evenings, with adherence to national scheduling guidelines. VA offers competitive pay and benefits.

Qualifications

• Proof of high school completion or higher must be submitted with your application.
• Education verification may include high school diploma, GED, or official transcripts.
• If using foreign education to meet requirements, provide a certificate of foreign equivalence.

Responsibilities

• Schedule appointments and verify provider orders per VHA scheduling guidelines.
• Schedule, cancel, and reschedule appointments and/or consults.
• Prepare for clinic visits and ensure encounter forms for workload credit.
• Verify demographics and insurance information; perform basic eligibility, copays, and pre-authorizations.
• Support clinic team and patient flow; shifts include weekends, evenings, nights, and holidays.

Education

High school diploma or equivalent

Job description

The Department of Veterans Affairs Health Care System in Lexington, KY, seeks a Medical Support Assistant (MSA) at a Community Based Outpatient Clinic in Berea. The GS-5 position involves scheduling, processing provider orders, and maintaining patient records.

The role requires teamwork and flexibility across shifts including weekends and evenings, with adherence to national scheduling guidelines. VA offers competitive pay and benefits.