Medical Support Assistant

U.S. Department of Veterans Affairs; Berea (KY); On-site; USD 36,000 - 56,000; Full time

Job summary

The Department of Veterans Affairs Health Care System in Lexington, KY, seeks a Medical Support Assistant (MSA) at a Community Based Outpatient Clinic in Berea. The GS-5 position involves scheduling, processing provider orders, and maintaining patient records.

The role requires teamwork and flexibility across shifts including weekends and evenings, with adherence to national scheduling guidelines. VA offers competitive pay and benefits.

Qualifications

• Proof of high school completion or higher must be submitted with your application.
• Education verification may include high school diploma, GED, or official transcripts.
• If using foreign education to meet requirements, provide a certificate of foreign equivalence.

Responsibilities

• Schedule appointments and verify provider orders per VHA scheduling guidelines.
• Schedule, cancel, and reschedule appointments and/or consults.
• Prepare for clinic visits and ensure encounter forms for workload credit.
• Verify demographics and insurance information; perform basic eligibility, copays, and pre-authorizations.
• Support clinic team and patient flow; shifts include weekends, evenings, nights, and holidays.

Education

High school diploma or equivalent

Job description

• Department: Department of Veterans Affairs

The Medical Support Assistant (MSA) position is located at a two-divisional teaching hospital affiliated with the University of Kentucky (UK) Medical Center within the U.S. Department of Veterans Affairs (VA) Health Care System, Lexington, KY. The incumbent will be assigned to one of the Community Based Outpatient Clinics (CBOCs) in Berea.

Key Responsibilities

Total Rewards of a Allied Health Professional The GS-5 MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Assignments at this level include, but are not limited to Scheduling, canceling, re-scheduling patient's appointments and/or consults; Preparing for clinic visits ensuring encounter forms are completed in order to obtain appropriate workload credit Verifying and updating demographics and insurance information Performing basic eligibility, copays and pre-authorization requirements for specific coverage.

Supporting the clinic team in the coordinating and assisting with the appropriate patient flow in the clinic. Work Schedule: Various tours to include weekends, evenings, nights and holidays. Schedule may vary based on patient volume and needs of service.

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 31243F Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $36464 – $55721/yr.

What is the application deadline?

Applications close on 2026-11-06.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.