Lead Medical Support Assistant – Clinic Operations

US-Department-of-Veterans-Affair; Louisville (KY); On-site; USD 60,000 - 72,000; Full time

Job summary

U.S. Department of Veterans Affairs in Louisville, KY seeks a Supervisory Medical Support Assistant (GS-8) to oversee administrative patient support in a clinic setting.

This role includes supervising MSAs, coordinating scheduling, and ensuring policy compliance across a busy outpatient environment. Applicants must meet basic requirements and KSAs, with a focus on leadership, team collaboration, and budget awareness.

Qualifications

• One year of experience at the GS-7 level leading or supervising MSAs or equivalent administrative patient support staff.
• High school diploma, GED, or equivalent.
• Proficiency in spoken and written English.

Responsibilities

• Oversee scheduling of appointments and administrative processes.
• Provide guidance to staff, including policy changes and scheduling.
• Act as liaison among MSAs, patients, and interdisciplinary staff to resolve issues.
• Assign work, perform evaluations, and support staff development.
• Assist with budget forecasting and resource needs.

Skills

Leading patient support staff

Supervisory duties

Customer service

Staff training

Budget forecasting

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs in Louisville, KY seeks a Supervisory Medical Support Assistant (GS-8) to oversee administrative patient support in a clinic setting.

This role includes supervising MSAs, coordinating scheduling, and ensuring policy compliance across a busy outpatient environment. Applicants must meet basic requirements and KSAs, with a focus on leadership, team collaboration, and budget awareness.