Clinic Scheduler — HIPAA-Compliant Appointment Pro

Vail Health Hospital; Connecticut; Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Wellbeing reimbursement funds

403(b) contribution eligibility

Job summary

The Clinic Scheduler at Vail Health Hospital handles incoming calls, fields questions about scheduling with providers, and directs calls to the right party. You will coordinate appointments across providers, locations, and payers using the EHR system to ensure timely access for patients.

Ideal candidates have 2 years of administrative experience, preferably in a medical office, with knowledge of medical terminology and HIPAA.

Qualifications

• 2 years administration or similar experience preferred.
• Previous medical office experience preferred.
• Knowledge of medical terminology, HIPAA compliance and OSHA rules and regulations preferred.

Responsibilities

• Schedules medical appointments through coordination of patients, providers, locations, payers, etc.
• Receives and initiates calls to and from patients, providers, outside provider offices, while following established scheduling procedures and protocols.
• Appropriately schedules appointments, tests and/or procedures, leveraging the electronic health record (EHR) scheduling software.
• Promptly answers incoming calls in a professional manner and scheduling of patient appointments.
• Obtains patient demographics with accuracy to include but not limited to patient address information, telephone number and insurance information from the patient.
• Manages electronic requests through drop box and patient portals to schedule appointments.
• Distributes faxes helps manage needed requests.
• Role models the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant

Skills

Phone etiquette

Scheduling

Customer service

HIPAA compliance

Tools

EHR scheduling software

Job description

The Clinic Scheduler at Vail Health Hospital handles incoming calls, fields questions about scheduling with providers, and directs calls to the right party. You will coordinate appointments across providers, locations, and payers using the EHR system to ensure timely access for patients.

Ideal candidates have 2 years of administrative experience, preferably in a medical office, with knowledge of medical terminology and HIPAA.