Clinic Patient Services Specialist – Front Desk

Carle Health; Urbana (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative 1 to coordinate and participate in the daily clinic preparation process, including patient identification, check-in/out, charge posting, cash handling, and basic appointment scheduling. The role supports efficient patient flow and accurate information exchange across the care team.

Responsibilities include handling calls, messaging physicians and staff, and assisting with insurance-related tasks and prior authorizations as needed.

Qualifications

• Associate's degree in related field required.
• Experience in lieu of education considered.
• Basic computer skills required.
• Familiarity with general office equipment.

Responsibilities

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
• Proficient with telephone system; takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately and timely; distributes messages according to practice standards.
• Initiates and secures prior authorizations as needed.

Skills

Basic computer skills

General office equipment

Education

Associate's Degree in Related Field

Job description

Carle Health is seeking a Patient Services Representative 1 to coordinate and participate in the daily clinic preparation process, including patient identification, check-in/out, charge posting, cash handling, and basic appointment scheduling. The role supports efficient patient flow and accurate information exchange across the care team.

Responsibilities include handling calls, messaging physicians and staff, and assisting with insurance-related tasks and prior authorizations as needed.