Clinic Patient Services Coordinator

HealthPartners; Maplewood (AL); On-site; USD 32,000 - 40,000; Full time

Job summary

HealthPartners in the United States seeks a patient-focused Medical Receptionist to serve as the first point of contact in our clinics. This role schedules appointments, collects demographics and financial information, verifies eligibility, and helps patients navigate benefits with empathy and accuracy.

The position emphasizes teamwork, accurate data entry, and clear communication by phone and in person. Candidates should be organized, capable under pressure, and committed to delivering quality

Qualifications

• High School diploma or GED required.
• Graduate of a formal medical receptionist program, equivalent program, or customer service program.
• Two years experience as a medical receptionist.
• Two years experience in a customer service position.
• One year experience using data look-up and data entry on a mainframe or PC based system.
• One year customer service experience via telephone or in-person within the last five years.
• Demonstrated ability to organize work under pressure.
• Demonstrated ability to handle multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Check-in and co-pay administration: check in patients professionally and collect co-pays or fees.
• Use computer-based system to verify patient information and communicate benefits changes.
• Schedule appointments and maintain knowledge of scheduling practices and policies.
• Complete registration, verify insurance eligibility, and register patients accurately.
• Coordinate specialty appointments and facilitate timely communication within the clinic.
• Answer calls, relay messages, and prepare records for new patient appointments.
• Maintain schedule templates and coordinate emergency changes and provider vacations.
• Perform other clerical duties as assigned.

Skills

Oral communication

Written communication

Organizational skills

Multitasking

Customer service experience

Data entry experience

Communication under pressure

Education

High School diploma or GED

Formal medical reception or customer service training

Two years medical receptionist experience

Two years customer service experience

One year data look-up / data entry experience

One year customer service experience (phone/in-person)

Tools

Mainframe/PC data systems

Job description

HealthPartners in the United States seeks a patient-focused Medical Receptionist to serve as the first point of contact in our clinics. This role schedules appointments, collects demographics and financial information, verifies eligibility, and helps patients navigate benefits with empathy and accuracy.

The position emphasizes teamwork, accurate data entry, and clear communication by phone and in person. Candidates should be organized, capable under pressure, and committed to delivering quality