Medical Receptionist: Fast-Paced Front Desk & Call Center

HealthPartners; Stillwater (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement program

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

HealthPartners is seeking a responsive Call Center/Front Desk associate in Minnesota to rapidly answer calls from patients and employer groups, collect co-pays, and schedule follow-ups. You will greet patients, support clerical tasks, and ensure confidentiality while delivering courteous service.

The role emphasizes accuracy, multi-tasking in a fast-paced environment, and adherence to department guidelines as part of a team delivering high-quality care in a nonprofit health organization.

Qualifications

• 6 months related experience
• Accurate computer/keyboard skills
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients
• Proficiency with telephone and headsets, PC, printer, fax machine

Responsibilities

• Answer and respond to incoming telephone calls from patients and employer groups.
• Greet patients, collect co-pays, schedule follow-up appointments and referrals, and support clerical duties.
• Maintain patient confidentiality and provide courteous, timely service.
• Support ongoing process improvement and adapt to department changes.
• Sit for long periods and work in a fast-paced, structured environment.

Skills

Call center experience

Customer service

Keyboarding

Phone etiquette

Job description

HealthPartners is seeking a responsive Call Center/Front Desk associate in Minnesota to rapidly answer calls from patients and employer groups, collect co-pays, and schedule follow-ups. You will greet patients, support clerical tasks, and ensure confidentiality while delivering courteous service.

The role emphasizes accuracy, multi-tasking in a fast-paced environment, and adherence to department guidelines as part of a team delivering high-quality care in a nonprofit health organization.