Patient Access & Scheduling Specialist

HealthPartners; St. Paul (AK); On-site; USD 38,000 - 48,000; Full time

Job summary

HealthPartners is seeking a patient-service focused Medical Receptionist for our Alaska clinics. The role is the first point of contact, coordinating check-in, co-pays, and appointment scheduling to support efficient patient flow.

Responsibilities include registration, verifying insurance, data entry, and facilitating communication across departments. Excellent communication and multitasking are essential in this fast-paced clinic environment.

Qualifications

• High School diploma or GED is required.
• Graduate of formal medical reception training or equivalent customer service program.
• Two years experience as a medical receptionist.
• Two years experience in a customer service position.
• One year experience using data lookup and data entry on a mainframe or PC based system.
• One year of customer service experience (phone or in-person) within the last five years.
• Demonstrated ability to organize work under pressure and manage multiple priorities.
• Excellent oral communication skills and written communication skills.

Responsibilities

• Check-in patients and collect co-pays accurately and professionally.
• Use computer-based system to verify patient information and communicate benefits.
• Schedule appointments and manage patient flow according to scheduling policies.
• Register patients, verify insurance eligibility, and collect necessary demographic data.
• Coordinate specialty appointments and facilitate timely communication within the clinic.
• Answer calls, take messages, and prepare records for new patient appointments.
• Maintain appointment schedules and communicate wait times diplomatically.
• Collaborate with Appointment Center to meet patient and provider needs.
• Perform general clerical duties (faxing, copying) as needed.
• Support revenue collection and accurate documentation of patient information.

Skills

Oral communication

Written communication

Organizational skills

Multi-tasking

Customer service

Education

High School Diploma or GED

Formal medical reception/customer service training

Job description

HealthPartners is seeking a patient-service focused Medical Receptionist for our Alaska clinics. The role is the first point of contact, coordinating check-in, co-pays, and appointment scheduling to support efficient patient flow.

Responsibilities include registration, verifying insurance, data entry, and facilitating communication across departments. Excellent communication and multitasking are essential in this fast-paced clinic environment.