Patient Services Coordinator & Scheduler

HealthPartners; Eagan (MN); On-site; USD 33,000 - 52,000; Full time

Job summary

HealthPartners in Minnesota seeks a friendly medical receptionist to be the first point of contact in our clinics. You will schedule appointments, collect demographics, verify insurance, and support patient flow.

Strong communication, data entry accuracy, and the ability to work under pressure are essential. Experience in medical front desk roles and customer service will help you excel in a fast-paced environment.

Qualifications

• High School diploma or GED required
• Graduate of formal medical reception or customer service program preferred
• Two years experience as a medical receptionist
• Two years customer service experience
• One year data lookup/entry on PC/mainframe
• One year customer service experience via telephone or in person in last five years
• Ability to organize work under pressure
• Ability to handle multiple priorities and interruptions
• Excellent oral communication skills
• Excellent written communication skills

Responsibilities

• Facilitate scheduling of patient appointments and manage flow
• Collect current financial and demographic information accurately
• Verify insurance eligibility and register patients
• Check-in patients and collect co-pays or fees
• Answer phones and relay messages promptly
• Coordinate with clinic staff to ensure timely communication and scheduling
• Maintain scheduling templates and manage emergencies within Advanced Access
• Complete registration and maintain accurate patient records

Skills

Customer service

Communication skills

Written communication

Organizational skills

Multi-tasking

Data entry

English proficiency

Education

High School diploma or GED

Medical receptionist training program

Job description

HealthPartners in Minnesota seeks a friendly medical receptionist to be the first point of contact in our clinics. You will schedule appointments, collect demographics, verify insurance, and support patient flow.

Strong communication, data entry accuracy, and the ability to work under pressure are essential. Experience in medical front desk roles and customer service will help you excel in a fast-paced environment.