Patient Services Coordinator (On-Call)

HealthPartners; Arden Hills (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

HealthPartners in Arden Hills, MN is seeking an on-call Medical Receptionist to serve as a primary contact for patients entering the clinics. You will handle check-in, collect demographics, verify insurance, schedule appointments, and manage co-pays with accuracy.

The role requires excellent verbal and written communication, ability to organize under pressure, and a background in customer service or medical reception.

Qualifications

• High School diploma or GED.
• Formal medical reception or customer service training preferred.
• Two years experience as a medical receptionist.
• Two years experience in a customer service position.
• One year experience using data lookup and data entry functions on a mainframe or PC based computer system.
• One year customer service experience either via telephone or in-person within the last five years.
• Ability to organize work under pressure.
• Ability to function with multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Check-in and Co-pay Administration: Check in patients in an accurate and professional manner.
• Identify and accurately collect co-pays or appropriate fees.
• Use computer-based system to verify patient information.
• Understand and communicate benefit changes to members, or refer to appropriate resource.
• Communicate wait times in a diplomatic manner.
• Direct patients to the appropriate care area.
• Prepare reconciliation report.
• Provide patients with appropriate forms, questionnaires, etc.
• Computerized Appointment Scheduling for appointments.
• Schedule appointments in an accurate and timely manner according to Advanced Access principles.
• Maintain knowledge of appointment scheduling practices.
• Maintain knowledge of appointment scheduling policies and procedures.
• Registration and Verification: Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary.
• Verify insurance eligibility, if necessary.
• Register patients in an accurate, efficient, and timely manner.
• Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.
• Specialty Appointment Coordination: Provide patient with information required to schedule specialty appointments.
• Facilitate timely and accurate flow of communication within the clinic.
• Answer telephone and respond appropriately to the caller.
• Take and relay messages requiring follow-up to appropriate individuals.
• Prepare records and materials for new patient appointments.
• Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
• Maintain open communication with Appointment Center to ensure patient and provider needs are met.
• Coordinate schedule templates
• Coordinate emergency schedule changes
• Coordinate schedule holds consistent with Advanced Access principles
• Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes.
• General Accountabilities: Perform other duties as assigned

Skills

Excellent oral communication

Excellent written communication

Organizational skills

Multitasking

Customer service experience

Education

High School diploma or GED

Formal training in medical reception or customer service

Two years experience as a medical receptionist

Job description

HealthPartners in Arden Hills, MN is seeking an on-call Medical Receptionist to serve as a primary contact for patients entering the clinics. You will handle check-in, collect demographics, verify insurance, schedule appointments, and manage co-pays with accuracy.

The role requires excellent verbal and written communication, ability to organize under pressure, and a background in customer service or medical reception.