Patient Care Coordinator - Float Pool & Front Desk

Agence PROvidence

Lake Oswego (OR)

On-site

USD 42,000 - 65,000

Full time

3 days ago

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Benefits offered by this job

Premium Float pay included

Mileage reimbursement

Job summary

Providence Health & Services - Oregon North is seeking a Patient Care Coordinator to be the first point of contact for patients and visitors, delivering exceptional service and serving as a liaison between patients and care teams. The role includes scheduling, registration, insurance verification, and EMR data entry in EPIC to ensure a smooth patient experience.

Shifts are 8 or 10 hours with no weekend work required, and the float pool supports multiple clinics in the Portland Metro area.

Qualifications

1 year of experience in medical/healthcare setting.
Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.
Electronic Medical Records (EMR) experience.

Responsibilities

Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
Demonstrate growth and proficiency in supporting Providence’s mission of compassionate, high-quality care.