Clinic Operations Specialist

Children's National Hospital; Washington (District of Columbia); On-site; USD 29,000 - 58,000; Full time

Job summary

Children’s National Hospital in Washington, DC is seeking a Clinic Operations Representative to deliver patient services and administrative support in clinic operations. This role interacts closely with parents, patients, physicians, and staff under supervision and may float to other clinics or ROCs for coverage.

The position emphasizes accurate patient registration, insurance verification, and scheduling, with a focus on courteous communication, HIPAA compliance, and professional documentation

Qualifications

• High school diploma or GED required.
• 1 year experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening.
• Typing minimum of 35 words per minute required.
• Broad clinic knowledge and computer skills; Microsoft Office experience preferred.

Responsibilities

• Schedule and register patients using the department scheduling system.
• Collect demographic and insurance information accurately.
• Verify insurance eligibility and obtain required pre-authorizations.
• Collect co-pays and payments, and discuss options with families.
• Greet patients/parents and maintain professional, courteous interactions.
• Assist with documentation and compliance in patient records and portals.

Skills

Customer service

Computer literacy

Microsoft Office

Typing 35 wpm

Education

High School Diploma or GED

Tools

Cerner

IDX

McKesson

EPRS

SCI

Job description

Children’s National Hospital in Washington, DC is seeking a Clinic Operations Representative to deliver patient services and administrative support in clinic operations. This role interacts closely with parents, patients, physicians, and staff under supervision and may float to other clinics or ROCs for coverage.

The position emphasizes accurate patient registration, insurance verification, and scheduling, with a focus on courteous communication, HIPAA compliance, and professional documentation