Clinical Office Assistant: Patient Services

Mass General Brigham Incorporated; Weymouth, Northern (MA, KY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Mass General Brigham Incorporated’s Massachusetts Eye and Ear Infirmary seeks a patient services administrator to support clinical operations with front desk and clerical tasks. You will schedule appointments, check in/out patients, greet callers, and assist with routine inquiries, helping keep the practice efficient.

This onsite role requires a high school diploma, 0–1 year healthcare office experience, and proficiency with Office Suite.

Qualifications

• Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No
• Licenses and Credentials: Healthcare office experience 0-1 year required
• Knowledge, Skills and Abilities: Basic Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing and speaking to convey information clearly.
• Managing one's own time and the time of others.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Customer service

Phone etiquette

Time management

Multitasking

Education

High School Diploma

Tools

Office Suite

Job description

Mass General Brigham Incorporated’s Massachusetts Eye and Ear Infirmary seeks a patient services administrator to support clinical operations with front desk and clerical tasks. You will schedule appointments, check in/out patients, greet callers, and assist with routine inquiries, helping keep the practice efficient.

This onsite role requires a high school diploma, 0–1 year healthcare office experience, and proficiency with Office Suite.