Clinic Operations & Scheduling Lead

Beth Israel Deaconess Medical Center, Inc.; United States; On-site; USD 34,000 - 46,000; Full time

Job summary

Beth Israel Lahey Health is seeking an experienced administrator to oversee daily operations of an outpatient Urogynecology clinic, ensuring excellent customer service to patients and families. The role plans and organizes work for front desk and clinical support, coordinates workflow, and acts as a resource to clinicians and staff.

The position requires 3–5 years in healthcare, a high school diploma or GED, and proficiency with MS Office and web-based systems to support scheduling, referrals,

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 3–5 years related work experience required.
• Experience in a clinical/healthcare setting.
• Experience with computer systems including web-based applications and Microsoft Office applications.

Responsibilities

• Plans and oversees work assignments and schedules for front desk and clinical support areas to meet daily operational needs.
• Monitors procedures to ensure efficient processing of work including time of service, referral management, pre-registration and visit ticket entry.
• Monitors provider's schedules to ensure that staff maximizes opportunities for efficient patient scheduling and timely patient flow.
• Oversees referral management and billing processes and may provide staff education.
• Act as a resource for clinicians and staff.
• Provides regular revenue cycle and volume reports to Manager/Director.
• Implements and oversees quality assurance processes and systems in collaboration with the Manager/Director.
• Provides ongoing feedback to Manager regarding training needs, staff performance and process improvement.
• May provide feedback to Manager in the performance review process for staff.

Skills

Customer service

Healthcare experience

MS Office

Education

High School diploma or GED

Associate's degree preferred

Tools

Web-based applications

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

Beth Israel Lahey Health is seeking an experienced administrator to oversee daily operations of an outpatient Urogynecology clinic, ensuring excellent customer service to patients and families. The role plans and organizes work for front desk and clinical support, coordinates workflow, and acts as a resource to clinicians and staff.

The position requires 3–5 years in healthcare, a high school diploma or GED, and proficiency with MS Office and web-based systems to support scheduling, referrals,