Urogynecology Clinic Operations Lead

Beth Israel Lahey Health; Boston (MA); On-site; USD 34,000 - 46,000; Full time

Job summary

Beth Israel Deaconess Medical Center seeks a Practice Coordinator to oversee our outpatient Urogynecology clinic operations. You will manage front desk and clinical support teams, align schedules for optimal patient flow, and support referrals and billing processes while maintaining service standards.

The role emphasizes quality assurance, staff training input, and collaboration with management to improve workflows and patient experience in a day-shift setting at a major Boston hospital.

Qualifications

• High School diploma or GED required; Associate’s degree preferred.
• 3-5 years related work experience required.
• Experience in a clinical/healthcare setting and proficiency with MS Office (Outlook, Word, Excel, PowerPoint, Access) preferred.

Responsibilities

• Plans and oversees front desk and clinical support staff schedules to meet daily operational needs.
• Monitors provider schedules to optimize patient flow and scheduling.
• Oversees referral management and potential billing processes; provides staff education as needed.
• Implements quality assurance processes in collaboration with management.
• Provides feedback on training needs and performance for staff.

Skills

Customer service

Written communications

Oral communications

Problem solving

Team work

Independence of action

Decision making

Education

High School diploma or GED

Associate’s degree preferred

Job description

Beth Israel Deaconess Medical Center seeks a Practice Coordinator to oversee our outpatient Urogynecology clinic operations. You will manage front desk and clinical support teams, align schedules for optimal patient flow, and support referrals and billing processes while maintaining service standards.

The role emphasizes quality assurance, staff training input, and collaboration with management to improve workflows and patient experience in a day-shift setting at a major Boston hospital.