Surgical Scheduling Leader

Beth Israel Lahey Health; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Beth Israel Lahey Health is seeking an experienced Surgical Scheduling Administrator to lead scheduling operations for a busy medical practice. The role coordinates patient appointments, testing and referrals, while ensuring accurate documentation and insurance pre-authorizations.

The position requires 3–5 years in a medical setting, strong customer service, and the ability to collaborate across departments. A high school diploma is required, with training in CPT/ICD9 coding considered a plus.

Qualifications

• Busy medical practice experience preferred (3–5 years).
• Knowledge of pre-admission and pre-testing requirements helpful.
• Strong customer service and multitasking abilities.
• Proficient with word processing and personal computers.

Responsibilities

• Maintains and reviews surgical schedules to ensure proper bookings.
• Schedules patient surgical and procedure appointments and informs patients of schedules and preparations as necessary.
• Educates patients on test preparations and processes referrals and insurance inquiries.
• Identifies scheduling barriers and implements solutions to improve results.
• Prepares and maintains patient medical records with history and diagnosis for surgery.
• Coordinates follow-up/post-op care as ordered by physician.
• Verifies demographic and insurance information and changes.
• Ensures physician block time is used and notifies leadership if underutilized.
• Attends staff meetings and may float to other areas as needed.
• Drafts procedures and protocols for surgical scheduling and trains new staff.
• Maintains monthly statistics on case volume and collaborates with Pre-Admission review for authorizations.

Skills

Customer service

Medical terminology

Insurance regulations

CPT/ICD9 coding

Billing systems

Telephone etiquette

Multitasking

Education

High school Diploma

Job description

Beth Israel Lahey Health is seeking an experienced Surgical Scheduling Administrator to lead scheduling operations for a busy medical practice. The role coordinates patient appointments, testing and referrals, while ensuring accurate documentation and insurance pre-authorizations.

The position requires 3–5 years in a medical setting, strong customer service, and the ability to collaborate across departments. A high school diploma is required, with training in CPT/ICD9 coding considered a plus.