Clinic Operations & Scheduling Lead

Helping Hands Family; Allentown (Lehigh County); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401k with match

Short & long term disability

PTO

Paid holidays

Paid family leave

Employee referral program

Career advancement opportunities

Job summary

Helping Hands Family in Allentown, PA, seeks an Office Manager to oversee day-to-day clinic operations, coordinate scheduling and workload distribution, and maintain high levels of customer service.

You will collaborate with Clinical Director and Clinic Director on workflow changes, allocate resources, and ensure accurate attendance and timesheet records, while supporting onboarding and offboarding processes.

Qualifications

• Bachelor’s degree or higher in healthcare, business administration, or related field.
• 3 years of progressive leadership responsibilities in a healthcare clinic.
• Supervisory experience in registration or clinic operations preferred.
• Knowledge of basic customer service principles and practices.
• Familiarity with ABA terminology is a plus.

Responsibilities

• Oversee daily operations and coordinate staff schedules for full coverage.
• Manage front desk activities: greet visitors, coordinate client/family interactions, handle calls.
• Collaborate with scheduling to optimize client and staff calendars.
• Organize, schedule, and facilitate monthly team meetings.
• Oversee onboarding and offboarding processes, including logistics and device collection.
• Address additional duties as assigned.

Skills

Detail-oriented

Highly organized

Excellent communication

Customer service mindset

Team player

Physical stamina

Education

Bachelor’s degree in healthcare, business administration, or related field

Job description

Helping Hands Family in Allentown, PA, seeks an Office Manager to oversee day-to-day clinic operations, coordinate scheduling and workload distribution, and maintain high levels of customer service.

You will collaborate with Clinical Director and Clinic Director on workflow changes, allocate resources, and ensure accurate attendance and timesheet records, while supporting onboarding and offboarding processes.