Clinic Operations Lead: Scheduling, Onboarding & Client Care

Helping-Hands-Family-; Allentown (Lehigh County); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401k with match

Short & long term disability

PTO, paid holidays, and paid family-le

Paid employee referral program

Career advancement opportunities

Job summary

Helping Hands Family seeks an Office Manager to oversee daily clinic operations, planning, scheduling, and workload distribution to ensure smooth functioning and high customer satisfaction.

The role coordinates policies, staff schedules, onboarding/offboarding, and collaboration with Clinical Director and Lead BCBA. Candidates should have healthcare administration experience and strong communication, organization, and ABA terminology knowledge.

Qualifications

• Bachelor’s degree in healthcare, business administration, or related field.
• 3 years of progressive leadership responsibilities in a healthcare facility/clinic.
• Knowledge of medical terminology and customer service principles.

Responsibilities

• Oversee daily clinic operations and coordinate staff schedules for full coverage.
• Handle front desk activities and serve as the first escalation point for client inquiries.
• Collaborate with centralized scheduling to optimize client and staff schedules.
• Organize and facilitate monthly team meetings and workflow changes.

Skills

Leadership

Customer Service

Scheduling

Communication

Organization

ABA terminology

Education

Bachelor's degree in healthcare or business

Tools

Medical database

Job description

Helping Hands Family seeks an Office Manager to oversee daily clinic operations, planning, scheduling, and workload distribution to ensure smooth functioning and high customer satisfaction.

The role coordinates policies, staff schedules, onboarding/offboarding, and collaboration with Clinical Director and Lead BCBA. Candidates should have healthcare administration experience and strong communication, organization, and ABA terminology knowledge.